Return Policy and Warranty
If you wish to return an item, please email to our Customer Support team at SUPPORT@EARLANDSCOTT.CO.UK . We will provide you with the return address. For all returns and exchanges, we need to be notified within 30 days of delivery. You will be responsible for the shipping cost of the return. As soon as we receive the item we will either issue a refund or exchange the product for another one.
To avoid potential issues, we recommend using a tracking service when returning an item.
* We are not responsible for packages getting lost on the way to us.
Our policy lasts 30 days. If 30 days have gone by since you received your goods, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
In the event that you wish to have a refund due to damaged items/goods, please provide the following information to be eligible:
1) Proof of Purchase
2) Photo(s) of Damaged Goods/Item(s)
If one or none is provided, you're not eligible for the refund of damaged goods.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
** If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
We only replace items if they are defective or damaged or not delivered for any reason.
Please provide the following information to be eligible for a guaranteed replacement:
A) Order Number
B) Photo(s) of Damaged Goods/Item(s)
D) Shipping Address for non delivery issue
In the event that one or none of the information is produced, you're not eligible for any replacements.
Exchanges (if applicable)
If you need to exchange a different color/sizes for the same item or return please contact us at Support@earlandscott.co.uk
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
TERM AND CONDITIONS FOR WATCHES AND ITEMS WITH 12 MONTHS WARRANTY :
First, we recommend you check our with our customer service to see if we can solve your issue and save you the trouble of returning your item.
Or just drop us a line on by email (9am to 4pm every day) or call us .
If you’ve had it less than 30 days…
We’ll happily return or exchange the item. If the item is faulty, you’ll get the choice of a repair, replacement or refund.
If you had it delivered… and your item is faulty or damaged by us (during the delivery process), and you return the full order, we’ll refund the delivery charge, if you paid one, as well as the item cost.
If you’ve had it for more than 30 days…up to 12 months
We’ll assess what’s wrong and then, if possible, we may arrange for it to be repaired
If it’s faulty, we’ll fix it, replace it or give you all or some of your money back depending on how long the product might reasonably be expected to last. But after 6 months we might need you to prove that it was faulty at the time when you bought it, collected it or had it delivered.
We’re afraid wear and tear isn’t included.